Independent, discreet customer experience audits that help you see your business the way your customers do.
At Lumo, my mission is simple: to help businesses see themselves through the eyes of their customers.
We provide independent, discreet customer experience audits that highlight strengths, uncover blind spots, and inspire improvements that truly matter.
Lumo specialises in:
All assessments are carried out with care, professionalism, and complete confidentiality.
Great service is human - and so is our work.
We observe quietly, think deeply, and deliver honest, constructive insights that help businesses grow with confidence.
Every report is tailored, practical, and designed to elevate the experience your customers have every day.
Quiet, discreet assessments that reveal the true customer journey. Each visit includes a full report, actionable insights, and a scored evaluation.
A full dining experience audit assessing service, speed, environment, presentation, staff behaviour, warmth, and overall customer impression.
An in-store experience review assessing approachability, product knowledge, layout, staff interactions, and buying psychology.
Assessment focused on atmosphere, service speed, attentiveness, cleanliness, and customer care.
Optional extras to deepen your audit and provide even clearer insights.
A full mystery audit of a competing business with a comparable insight report.
Understand how you perform against your closest competition and identify opportunities to stand out.
A review of your customer's first impression before they arrive.
Includes:
A personal walkthrough of your report with practical next steps.
Includes:
Perfect for owners and managers who want direct, tailored guidance.
Professional online workshops & coaching designed to elevate your team's customer experience, communication, and service culture.
A 60-minute interactive online session tailored to your business.
Your team will learn:
A 90-minute online workshop exploring:
A premium online 2-hour session for managers & team leaders.
Includes:
Note: Any required purchase (meal, drink, ticket, service purchase) must be reimbursed by the business.
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Get exclusive access to customer experience and early information about available assessment slots.